Privacy Policy

1. Data controller

FX Pulse, Mansoor Complex, Ground Floor, Nairobi, Kenya, is the data controller for the personal data described below. Contact us at support@fxintelhub.live for any privacy request.

2. What we collect

• Account data: username, email address, hashed password.
• Profile data: phone number, Telegram username, M-Pesa number, provided by you, used to deliver signals/notifications and process manual payments.
• Subscription & billing data: plan, subscription status/expiry, payment amount, currency, reference, and gateway (Paystack or M-Pesa). We do not store your card number, CVV, or M-Pesa PIN, those are handled directly by Paystack/M-Pesa.
• Usage data: which signals you view, referral activity, and standard web request logs (IP address, user agent, timestamps) for security and abuse prevention.
• Communications: contact-form submissions and any correspondence you send us.

3. How we use it

• To create and operate your account, and to gate free vs. VIP signal content.
• To send transactional email and Telegram messages: email verification, password reset, payment receipts, VIP expiry/renewal reminders, and referral reward notices.
• To send marketing email (VIP upgrade nudges) only to users who have not opted out, see "Marketing communications" below.
• To process payments via Paystack and, for legacy top-ups, M-Pesa.
• To detect fraud/abuse (e.g. referral abuse, chargebacks) and to enforce these Terms & Conditions.

4. Marketing communications and unsubscribe

Promotional email (upgrade pitches) is sent only from our marketing sender address and always includes a one-click unsubscribe link. Unsubscribing stops marketing email only, you will still receive transactional email (e.g. payment receipts, password resets) tied to your account, since those aren't marketing and are needed to operate the service.

5. Who we share data with

• Paystack, payment processing for VIP subscriptions.
• Telegram, to deliver signal messages and notifications if you interact with our bot/channels; governed by Telegram's own privacy policy.
• Email delivery provider (Resend), to send transactional and marketing email on our behalf.

We do not sell your personal data. We do not share it with third parties for their own marketing purposes.

6. Data retention

We retain account and subscription data for as long as your account is active, and for a reasonable period afterward to satisfy accounting, tax, and fraud-prevention obligations. You can request deletion of your account and associated personal data as described below, subject to records we're legally required to keep (e.g. payment records).

7. Your rights

Under the Kenya Data Protection Act, 2019 (and equivalent rights if you're in a jurisdiction with its own data-protection law), you can request to:

• Access the personal data we hold about you.
• Correct inaccurate data (also available directly on your profile page).
• Request deletion of your account and personal data.
• Object to or opt out of marketing communications (see section 4).

To exercise any of these, email support@fxintelhub.live. We'll respond within a reasonable time and may need to verify your identity first.

8. Security

Passwords are stored hashed, not in plain text. Access to production data is limited to those operating the service. No online service can guarantee absolute security, but we take reasonable technical and organizational measures to protect your data.

9. Cookies

We use essential cookies required for login sessions and CSRF protection. We do not currently use third-party advertising or tracking cookies.

10. Changes to this policy

We may update this Privacy Policy from time to time; material changes will be reflected by an updated "Last updated" date above.

11. Contact

Questions about this policy or your data: support@fxintelhub.live.